10 types of chatbots to improve your customer service

While the 10 types of chatbots you will read below have a number of characteristics that make them different from each other, there are some elements that they share customer service .

They are omnichannel : they connect to your different communication channels with customers and serve them naturally, regardless of whether they decide to interact through various means.
They are smart : They can infer the tone of communication and respond accordingly—or transfer to an agent if necessary.

They connect to the company’s systems : they can perform a quick search of internal data and offer solutions that go beyond answering simple questions, such as changing a password or giving details about the status of an order.
If you want to know in depth what a chatbot is and what it is us for, click here .

There are types of chatbots for all tastes and nes

Text-only chatbots: This is the most basic type of chatbot and only interacts with users through written words.
Multimia interaction chatbots: These are the most common and attractive chatbots, as they integrate text, images, gifs and buttons to offer a more interactive and personaliz experience.
Voice-bas chatbots: These are capable of interpreting people’s words and responding within the context of the conversation.  canada telegram data Remember Siri, Alexa, and Cortana? Well, they are a great example of this type of chatbot.

According to the practical application of chatbots
Chatbots are a very interesting tool to apply within your company. As they are available 24 hours a day. Seven  how to promote a product: learn 11 successful tips days a week. With them you can improve different processes, communication with your clients or give them a more marketing-focus use.

Chatbots for customer service and support

With full availability, chatbots can provide automat service to your customers. By 2025, customer service companies that incorporate artificial intelligence into their multichannel customer contact platform will increase their operational efficiency by 25% .

Chatbots for automat resolution of quick questions: A frequently ask questions (FAQ) page is very useful for customers.  agb directory However, why not make it more dynamic and incorporate a chatbot to address those concerns? With this type of bot,

A fluid and spontaneous conversation will make the lead capture process much more interactive. It will also help to fe users with product information that suits their nes, bas on the data collect.