5 benefits of good customer service for your company
An analysis by Zendesk , which studi data from 45,000 companies, found that 90% of companies with the highest sales growth said they invest in improving their customer service systems. Others also us self-service tools, improv customer loyalty, and collaborat with customer service on a daily or weekly basis customer service .
Providing good customer service fundamentally means always offering a quick, accurate solution and emphatically avoiding bad customer service experiences. Customers ne to feel that they are being heard, that their problem is being address, and that they belong to a community where they matter.
Encouraging customer loyalty will prevent
us from losing customers or choosing other brands. Half of customers admit that they would go to a competitor after having just one bad experience. And if there is more than one negative experience, the number of customers who would leave rises to 80%.
And this is fundamentally because the sale is only one moment of the commercial link with our clients. From this perspective, which is relat to creating a customer-centric culture , the success in the growth of a company has a hong kong telegram phone number list lot to do with the loyalty and trust that we can build with users in relation to our brand.
How to provide good customer service and avoid bad experiences
Customer loyalty is one of the most widely us strategies to strengthen business relationships with customers . For a company, a loyal customer not only means that the user will buy from us again digital marketing for beauty salons: step by step to get start today and not choose another brand, but it also implies that the user may recommend our services to other people in the near future.
It’s not just businesses that are aware of this. The benefits of good customer service are also evident in a survey of consumers, where 84% confess that customer service is as important as practicality,
price and prestige when choosing who to buy from
A good customer service team works in such a way that it does not try to make the customer wait
On the other hand, in the same report we can see that between 30% and 40% of the customers survey say that a bad agent email list customer service experience is dealing with an unfriendly agent. With this we can infer that, in addition, we must take care of the work environment where the agents are and the way customer service they work and respond. 46% of them believe that a good work environment is very important to perform their tasks well.
Unfortunately, good experiences are not remember in the same way as bad ones. This is a point to which we should pay attention. Of the customers survey, 46% remember bad experiences from two or more years ago. However, only 21% remember good experiences from a similar period of time.