CRM in sales: a complete guide to understanding the concept, its functions and its importance for your company
And although these types of tools can be very useful in different areas of companies such as customer service or marketing , in this article we will talk about CRM in sales guide to understanding .
Did you know that CRM systems can increase revenue by up to 41% per sales rep ? Well, this kind of software will help your sales team centralize all the information in one place so they can focus on selling more and better.
Continue reading this article and discover everything you need to know about CRM in sales so you can implement it in your company.
A CRM software for sales is a technological tool that is responsible for organizing all customer data in one place and allows your sales team to automate administrative tasks,
organize processes and optimize and
According to a study, 50 % of sales teams use a CRM to improve their productivity and 46% of the best-performing sales teams use a CRM to improve their processes.
The objective of this type of system is to help companies sell more in a shorter period of time by automating tasks that take time away from sales teams. This way, they can dedicate themselves entirely to converting into sales.
By having all data and records in one place, representatives will be able to provide customers with personalized attention, strengthening belgium telegram phone number list relationships and adequately accompanying the processes to close a sale.
In the end, a CRM will be the perfect solution for your sales team to fully concentrate on capturing opportunities and have better control of the pipeline to negotiate in an organized and well-defined manner.
Notebooks full of customer data ?, little notes as a reminder stuck on the computer screen?, gigantic Excel effective communication: know the elements, examples and keys spreadsheets with outdated graphics?, LinkedIn open most of the time to find the contact details of potential clients?
Forget about all that and give a CRM for sales a chance to automate processes!
CRM in sales the numbers that guarantee
Process automation is one of the objectives of a CRM , however, its functions are multiple and here we detail them so you can learn more about the subject.
With CRM software for sales, you can create custom templates of pre-written messages to automate email, which is one of the most commonly used tools by salespeople when contacting customers.
It will also allow you to properly agb directory track emails and put them in the appropriate context by relating them to your contacts and leads.
A study revealed that only 23.9% of emails sent for sales purposes are opened by consumers.
For this reason, the CRM will also send you real-time notifications on any platform, whether computer, tablet or smartphone, every time a customer reads or clicks on your email.