Zendesk Customer Service Certification: What is it and what is it for?

This type of certification, which can be obtain through different programs, allows validation that customer service agents have the necessary skills to carry out their tasks and guarantee a quality and efficient customer experience throughout the entire technical support chain of a company Customer Service .

The value of customer service continues to gain importance year after year, both on the part of the company and the customers themselves. According to research by RightNow, 55% of consumers fall in love with a brand when it offers support and easy access to information.

In this article, we’ll tell you about the different types of customer service certification you can obtain with Zendesk . We’ll also see why it’s an investment that has a positive impact on the customer service culture that a company can create and on the professional lives of support agents.

A way to validate professional knowlge

The best advertising is satisfi customers, said Philip Kloter , consider the father of marketing, from whom we also learn that winning a new customer costs between 5 and 7 times more than keeping an existing one. That is why it is important to work hard to improve the customer service and support system.

This is a key element to having a successful and constantly growing brand. Excellent customer service will translate into a better france telegram data  image of the company and greater commitment from users towards it.

Customer service certifications are a legitimate way to verify the quality of customer service work perform by agents and ensure that they

Below we  conversion funnel: know its stages, how it is different from the sales funnel and how to create one for your brand  will see different  types of certifications that can be obtain according to the area of ​​specialization of each customer service agent. In this case, we will show you the Zendesk programs

that you can review in depth on their website

A review of the different certifications you can obtain with Zendesk!
Now we will tell you about the different certification programs to validate your experience in customer service. With them you can promote your skills, perfect your work strategy and obtain recognitions that will  agent email list help you grow in your professional career.

This certification validates the skills of Zendesk platform administrators and developers with programming experience and knowlge, who create applications and work in web development in a professional manner.

You can become a Zendesk Certifi Application Developer I and validate your knowlge in this field. The official approval helps you continue to grow professionally and promote new projects.