Поскольку бренды приняли инициативы цифрового маркетинга во время пандемии COVID-19, прозрачность стала важнейшей для цифровых маркетологов в отрасли. Внедрение цифровых […]
Empathy is about putting yourself in someone else’s shoes. This quality allows for a deeper understanding of your customer’s needs
Customer service is a set of practices design to solve consumer problems your company. Generally represent by the support team
An analysis by Zendesk , which studi data from 45,000 companies, found that 90% of companies with the highest sales
The sales department is responsible for your company’s sales and marketing strategy. One of its biggest challenges is undoubtly the
These are some of the most frequently asked questions when you have a customer service team in your company. The
A customer service script is a document that guides a support agent when answering customer queries or resolving specific issues.
In a study on omnichannel carri out by Deloitte , we see that digital channels extend customer service time without
In this article we are going to tell you more about the advantages of the help desk, its main
Among the functions of the intelligent chatbot, process automation is one of the most attractive for all sectors. In fact,
This type of certification, which can be obtain through different programs, allows validation that customer service agents have the necessary
In customer service, the concept of chatbot refers to an artificial intelligence -bas tool capable of maintaining conversations and establishing
According to Zendesk’s 2021 Trends Report , 80% of customers choose a competitor after having more than one bad experience
According to a study, 57% of customers prefer to contact companies through a digital channel, either by email or social
While the 10 types of chatbots you will read below have a number of characteristics that make them different from
