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Smart Chatbot: Features, Advantages and Practical Uses

Among the functions of the intelligent chatbot, process automation is one of the most attractive for all sectors. In fact, […]

This type of certification, which can be obtain through different programs, allows validation that customer service agents have the necessary

In customer service, the concept of chatbot refers to an artificial intelligence -bas tool capable of maintaining conversations and establishing

According to Zendesk’s 2021 Trends Report , 80% of customers choose a competitor after having more than one bad experience

According to a study, 57% of customers prefer to contact companies through a digital channel, either by email or social

While the 10 types of chatbots you will read below have a number of characteristics that make them different from

According to Zendesk’s Ultimate Guide to Sales Email Automation , available at the end of this article, 78% of customers

Sales management in a company is a set of standardized practices, techniques and strategies that aim to help salespeople close

According to Zendesk’s CX Trends Report 2023 , 72% of customers want immediate service. With so much uncertainty, consumers expect

The concept of customer experience also includes the buyer’s reasoning and emotional perception , which requires being attentive to all

And although these types of tools can be very useful in different areas of companies such as customer service or

Commercial communication is the communication that takes place between a company or seller and its actual or potential customers .