10 types of chatbots to improve your customer service
While the 10 types of chatbots you will read below have a number of characteristics that make them different from […]
Digital Marketing
Digital Marketing
Email marketing automation: 3 tips to get started [EBOOK]
According to Zendesk’s Ultimate Guide to Sales Email Automation , available at the end of this article, 78% of customers
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What is sales management in a company?: a guide for beginners
Sales management in a company is a set of standardized practices, techniques and strategies that aim to help salespeople close
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Handbook for a successful customer service department
According to Zendesk’s CX Trends Report 2023 , 72% of customers want immediate service. With so much uncertainty, consumers expect
Digital Marketing
Customer Experience: A Guide for Successful Businesses
The concept of customer experience also includes the buyer’s reasoning and emotional perception , which requires being attentive to all
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CRM in sales: a complete guide to understanding the concept, its functions and its importance for your company
And although these types of tools can be very useful in different areas of companies such as customer service or
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Commercial communication and customer service: 8 keys to achieving empathy and loyalty
Commercial communication is the communication that takes place between a company or seller and its actual or potential customers .
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Sales and customer service course: what content should it have and how to choose the best one for you
Sales and customer service courses provide knowlge, tools, strategies and powerful sales techniques that can be appli to any situation
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Telephone advisor: 10 functions in a successful call center
A call center is a telephone service center or call center. Its main and most traditional channel is the telephone,
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Don’t know how to develop negotiation skills? Learn now!
A person with excellent negotiation skills has the world in his hands, he will be able to do things that
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Visual communication: understand what it is, examples and its importance in companies
Visual communication is capable of enchanting, attracting and persuading. Without images, colors, photographs, graphics and other types of visual aids,
Digital Marketing
What is demand analysis and how to do it?
Estimating demand has become a critical issue both for optimizing your solutions and minimizing corporate costs. Thus, demand analysis configures
