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Difference between customer service and customer care (GUIDE)
Empathy is about putting yourself in someone else’s shoes. This quality allows for a deeper understanding of your customer’s needs and will give you the drive to provide the best experience. Whether it’s answering a query quickly and efficiently or enlisting the help of an expert to solve more complex problems, this type of attitude…
How to successfully serve a customer: 10 practical steps
Customer service is a set of practices design to solve consumer problems your company. Generally represent by the support team and its agents, customer service aims to respond to queries, manage complaints and promote the proper use of the products sold by a company practical steps . The definition of customer service includes two types:…
5 benefits of good customer service for your company
An analysis by Zendesk , which studi data from 45,000 companies, found that 90% of companies with the highest sales growth said they invest in improving their customer service systems. Others also us self-service tools, improv customer loyalty, and collaborat with customer service on a daily or weekly basis customer service . Providing good customer…
Customer service in the sales process: 4 commercial communication techniques to increase competitiveness
The sales department is responsible for your company’s sales and marketing strategy. One of its biggest challenges is undoubtly the focus on the different channels and the quality criteria associat with customer service and loyalty Customer service . According to a study by KPMG , the most competitive companies, in order to attract and retain…
Customer Service Metrics: What Do Key Customer Service KPIs Measure?
These are some of the most frequently asked questions when you have a customer service team in your company. The answer is that you need to understand what these indicators are and how to measure them in order to analyze the quality of the service you provide Customer Service . What are customer service indicators…
Characteristics of good customer service: how to ensure the best experience
A customer service script is a document that guides a support agent when answering customer queries or resolving specific issues. The customer service script template outlines how to greet customers, identify the reason for the query, and offer an effective resolution Customer Service . It also indicates how to conclude the interaction and ensure user…
Omnichannel examples: 8 cases of large companies
In a study on omnichannel carri out by Deloitte , we see that digital channels extend customer service time without the ne for manual work present 24 hours a day, 7 days a week large companies . In addition, this transfer to digital channels eliminates the “waiting lines” that exist in physical channels. The objective…
Help desk system: everything you need to know to understand this tool and take advantage of its benefits
In this article we are going to tell you more about the advantages of the help desk, its main features and how this system works to increase customer satisfaction everything you ne . A help desk system is constantly managing comparing and classifying the data that enters it. Since all the information is record,…
Smart Chatbot: Features, Advantages and Practical Uses
Among the functions of the intelligent chatbot, process automation is one of the most attractive for all sectors. In fact, a study by Accenture revealed that 61% of companies believe that bots can improve employee productivity by automatically following up on scheduled tasks Advantages and Practical . 2. Answer simple questions The smart chatbot’s functions…
Zendesk Customer Service Certification: What is it and what is it for?
This type of certification, which can be obtain through different programs, allows validation that customer service agents have the necessary skills to carry out their tasks and guarantee a quality and efficient customer experience throughout the entire technical support chain of a company Customer Service . The value of customer service continues to gain importance…
Facebook Messenger Robot: What is it and how to create it?
In customer service, the concept of chatbot refers to an artificial intelligence -bas tool capable of maintaining conversations and establishing a dialogue by simulating natural language through pre-establish commands Facebook Messenger. The goal of a chatbot is to give customers more autonomy, allowing them to solve their problems and find answers to their low-complexity questions…