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How many basic customer service principles do you follow?

According to Zendesk’s 2021 Trends Report , 80% of customers choose a competitor after having more than one bad experience […]

According to a study, 57% of customers prefer to contact companies through a digital channel, either by email or social

While the 10 types of chatbots you will read below have a number of characteristics that make them different from

According to Zendesk’s Ultimate Guide to Sales Email Automation , available at the end of this article, 78% of customers

Sales management in a company is a set of standardized practices, techniques and strategies that aim to help salespeople close

According to Zendesk’s CX Trends Report 2023 , 72% of customers want immediate service. With so much uncertainty, consumers expect

The concept of customer experience also includes the buyer’s reasoning and emotional perception , which requires being attentive to all

And although these types of tools can be very useful in different areas of companies such as customer service or

Commercial communication is the communication that takes place between a company or seller and its actual or potential customers .

Sales and customer service courses provide knowlge, tools, strategies and powerful sales techniques that can be appli to any situation

A call center is a telephone service center or call center. Its main and most traditional channel is the telephone,

A person with excellent negotiation skills has the world in his hands, he will be able to do things that