Customer service via email continues to leave much to be desired, as reflected in research carried out by Jupiter Research in the US. Although 92% of companies have an email for their customers to contact them, surprisingly only 34% respond to messages. However, certain sectors such as consumer packaged goods, health and beauty and travel are evolving and improved their response rate throughout the year. Regarding electronic commerce, 35% of European consumers have made more than ten online purchases during 2002 in response to an offer via e-mail.
The travel sector, for example,
Now answers 36% of the e-mails sent by its clients. A percentage Ivory Coast Phone Number List that in December 2001 was only 21%. Almost half of the companies that respond to contacts via e-mail use this tool to direct customers to other channels such as the website, which in most cases makes the response service cheaper through a FAQ section. (Frequently asked questions). In turn, 52% do so in less than 24 hours and only 32% take only six hours to respond. Almost a third of companies that respond to their customers take three days or more to do so. Music sites are especially slow, while the motor industry is among the most efficient.
Its services include free email
The finder guide; the employment AOL Email List portal. The web hosting service, and the stock market information portal, Hispa Vista currently has more than 900,000 unique users, it is one of the 10 most visited portals and the seventh most used search engine. Spain, once again below the average, counts 56 messages. England, with 107, is the country most saturated with commercial emails, although it continues to remain well below the American average (254) reflected in another Double click study in this country.
