Smart Chatbot: Features, Advantages and Practical Uses
Among the functions of the intelligent chatbot, process automation is one of the most attractive for all sectors. In fact, a study by Accenture revealed that 61% of companies believe that bots can improve employee productivity by automatically following up on scheduled tasks Advantages and Practical .
2. Answer simple questions
The smart chatbot’s functions also include answering simple questions. For example, what payment methods the company accepts, how to check the status of the order, or how to reset the password.
In fact, it is projected that 75-90% of queries will be handled by smart bots by 2022.
We recommend you read: 5 FAQ examples to inspire you and create your own for your company .
Offer personalized discounts and offers
38 % of consumers think brands should use an intelligent chatbot to provide them with deals, coupons and promotions.
This suggests that people already recognize the chatbot’s ability to analyze data such as consumer habits and suggest relevant benefits for each customer.
For example, a person who frequently buys diapers for their newborn baby may benefit from a discount coupon on these items. On the other hand, a person without children may find more value in other france telegram phone number list types of promotions.
To make the most of chatbot features in this context, you need to know your customers’ needs and expectations. Read: Loyalty program: 7 steps to create and implement it in your company
4. Filter queries by support level
Chatbot features include the ability to identify the complexity of a customer’s query and direct them to google’s new local search features can be an opportunity for your content strategy the appropriate level of support. In fact, 86% of users expect chatbots to always have the option to transfer them to a human agent.
What are the benefits of adopting a smart bot?
Implementing an intelligent chatbot in your company can revolutionize customer service. Faster responses, greater support availability, and free agents to solve complex problems are the main advantages of this tool.
See in detail what this means in practice
Intelligent chatbots can link a company’s different customer service channels and respond efficiently every day of the week, regardless of the
The term machine learning refers to the way in which chatbot functions organize new incoming data and allow it to agent email list generate new knowledge for future actions.
It is the ability of intelligent chatbot software to progressively improve its performance as it gains more experience from conversations and the growth in the flow of information about customers.
This type of artificial intelligence recognizes speech, data, and specific patterns . This information is then used to make decisions. But unlike us humans, an intelligent chatbot can process much more data in much less time to find patterns and irregularities.