How many basic customer service principles do you follow?
According to Zendesk’s 2021 Trends Report , 80% of customers choose a competitor after having more than one bad experience . If this isn’t reason enough to look for ways to meet and satisfy consumer expectations, perhaps the following data will convince you customer service principles .
Because it generates more income
The same study revealed that 75% of customers are willing to spend more on companies that offer them a good customer experience . In other words, if you prioritize elements such as agility and convenience, your chances of making a profit increase.
Because it is a priority for customers
Still based on Zendesk’s study, we found that 70% of Mexicans believe that customer experience is more important now than it was a year ago . After all, in times of crisis and uncertainty, people expect interactions to be denmark telegram data informative, friendly, and flexible to their demands.
Another interesting fact revealed by Zendesk’s trends study is this: 64% of customers used a new customer service channel in 2020 and 73% plan to continue using it.
That is, discovering what exceptional service should be like for your audience allows you to meet needs and exceed expectations.
Want to what is presence status and how can it help increase your team’s productivity? discover more data and trends about customer experience? Download the Zendesk report!
To help you follow the basic principles of customer service without forgetting the most important ones, we have prepared a list for you. Keep reading!
One of the core principles of customer
service is to ensure a fast response at all touchpoints. According to a McKinsey study , 75% of online consumers expect help within five minutes.
Another study from the University of Warwick reveals that agility determines the quality of customer service : fast agb directory responses improve satisfaction levels and slow responses worsen them.
Do you see why agility is important in customer service? If you want to improve this aspect of your business, start measuring customer service principles the average response time
Technology is essential to fulfilling the basic principles of customer service, especially accuracy . A CRM software , for example, contributes to the better organization, generatio