How to successfully serve a customer: 10 practical steps

Customer service is a set of practices design to solve consumer problems your company.

Generally represent by the support team and its agents, customer service aims to respond to queries, manage complaints and promote the proper use of the products sold by a company practical steps .

The definition of customer service includes two types: proactive and reactive .

In proactive support , the company contacts the customer to anticipate situations, positive or negative, before they occur. In this way, support agents can increase satisfaction levels and/or prevent further damage.

In reactive service the company waits

for the customer to contact them and reacts according to the situation present. This is what happens when you call a store, complaining that your product arriv incomplete, for example.

As you can see, the main difference between customer service and customer support is that customer service is part of after-sales service . That is, it deals with situations that occur after a purchase, such as complaints management, for example.

Once you know the definition of india telegram data  customer service, you might be interest in reading: 11 types of customer service .

From a single installation, a team of qualifi support agents is able to handle different customer communication channels , including telephone, email, live chat , messaging applications , social networks, among others.

To consolidate support tickets in one place and provide an integrat experience to customers, customer service  the top 7 digital marketing questions everyone has (and their answers) centers often use help desk software .

Customer service centers , on the other hand, are departments focus on customer experience . Their purpose is to foster relationships with consumers before, during, and after the sale of a product or service.

Also known as customer success centers

they can specialize in guiding customers through decision-making, onboarding processes , or retention strategies so that

The main difference between customer service and customer support is that the former presupposes a  agent email list problem. We will explain this with two fictitious situations.

If a customer is having trouble setting up their newly purchas TV. For example, they can call support and receive instructions on how to proce. This is an example of reactive support , as the company waits for contact from the consumer to take action.