customer service terms and definitions: the ultimate glossary
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customer service terms and definitions: the ultimate glossary
The customer support business has its own vocabulary. Some of the words and phrases may…
Increase conversions with chat
Let’s say your e-commerce website sells unicycle repair kits. You sell about 600 kits each…
How PlanGrid empowers the construction industry with Zendesk Support
McKinsey Global Institute research found that when it comes to digitization, the $8 trillion dollar…
Let customers choose your business hours
If you follow (or are experiencing) emerging customer service trends, you know that customers now…
Those needy Millennials. Now they want hugs too
Millennial here. Hi. Let’s talk about how my generation is taking over the workplace and…
More than just a rep—the modern customer service job
Today’s companies understand how customer service plays a critical role in their efforts to be…
Customer experience strategy: A step-by-step guide
In today’s fast-paced and competitive landscape, providing a great customer experience is critical for increasing…
Raise your ticket deflection ratio with smart self-service
Ticket deflection is a major buzzword these days (at least in the customer service industry),…
Machine learning: a new potential in customer service
If you’re on top of the latest technology, there’s a good chance that you’re taking…
How video can enhance self-service
When a customer hits a roadblock, often their first course of action is DIY. In…
Optimize your customer service training
Staffing your support center is a huge task. You post the job opening and interview…
Why you need a sister wife in the workplace
“You should be here!!!” my colleague emphatically messages me. “I’m in a meeting and you…