Customer experience strategy: A step-by-step guide
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Customer experience strategy: A step-by-step guide
In today’s fast-paced and competitive landscape, providing a great customer experience is critical for increasing…
Raise your ticket deflection ratio with smart self-service
Ticket deflection is a major buzzword these days (at least in the customer service industry),…
Machine learning: a new potential in customer service
If you’re on top of the latest technology, there’s a good chance that you’re taking…
How video can enhance self-service
When a customer hits a roadblock, often their first course of action is DIY. In…
Optimize your customer service training
Staffing your support center is a huge task. You post the job opening and interview…
Why you need a sister wife in the workplace
“You should be here!!!” my colleague emphatically messages me. “I’m in a meeting and you…