Facebook Messenger Robot: What is it and how to create it?

In customer service, the concept of chatbot refers to an artificial intelligence -bas tool capable of maintaining conversations and establishing a dialogue by simulating natural language through pre-establish commands Facebook Messenger.

The goal of a chatbot is to give customers more autonomy, allowing them to solve their problems and find answers to their low-complexity questions whenever they ne them.

Companies have come a long way in automating services like chatbots for Facebook Messenger. In fact, 56% of companies say that chatbots are disrupting their industry.

For example, they are able to increase the resolution rate of customer support tickets , boost team

efficiency and elevate customer satisfaction

Also known as the messenger robot , the messenger chatbot is a conversational tool design by Facebook, whose objective is to provide immiate service to all customers who ne it.

What sets it apart is its ability to answer specific questions, send blocks of text or even indicate new references and addresses so denmark telegram phone number list  that a customer can access the information they ne within the company’s own channels.

Expand visibility for support agents, who can integrate it with their customer management system to have a  branding campaigns on youtube can now generate sales single view of all interactions.
Similarly, through lead capture strategies and the inclusion of the subscription option, the

To start the chat, the Facebook user only nes to click on the “send message” button on your company’s fan page.

As soon as they do you can respond

with a pre-programm greeting and a menu of options to automatically solve problems, answer questions, and make  agent email list suggestions. It’s a simple, fast, and effective process.

We recommend you read: What is a Facebook chatbot and how does it work ?

What is the Facebook messenger robot for?
The Facebook Messenger chatbot is us to answer frequently ask technical questions about your products or services. It can also be configur to carry out advertisements or suggest links, among other possibilities.