Switching to new software can be both exciting and daunting. There’s often plenty of evidence available as to why a new solution is a great idea (case studies, easily-discoverable research data, etc.), but what isn’t so obvious are the long-term costs of using unfamiliar software. After that, To figure out the “benefits vs. cost” of switching software solutions to Zendesk, we commission Forrester to interview our customers for a Total Economic Impact (TEI) study. They discover that the eventual return of investment (ROI) of Zendesk can mitigate the expenses that are commonly involve with switching software solutions.
The slowdown after implementation
We highlight some of the study’s notable findings below. A decline in overall efficiency is a big and common cost of switching software solutions. When the benefits It’s ideally short-live, since initial Saudi Phone Arabia Number Data trainings and adjustments to older processes smooth out over time. After that, However, costs can compound if employees find the system difficult to use or that it integrates poorly with their establish workflow. After that, Zendesk offsets those costs with a proven increase in agent productivity, including a reduction in average call lengths and time-to-resolution for open support tickets.
New licenses for feature-heavy solutions
The TEI report discover that the survey customers had more savings and reduce their need for supplemental agents after multiple years of using Zendesk. When the benefits New licenses for feature-heavy “catchall” solutions can be a Aol Email List financial headache, especially when an organization needs less than 50% of the software’s features. If an expansive feature set isn’t fully utilize to justify the cost, that’s money waste. After that, The TEI report found there was a 0% risk in switching software licenses to Zendesk. There’s no locking in to a full suite of features that will never be use; companies can pick and choose the licenses for the specific Zendesk products they need.
