Dedication to the job look something. like this: Maria Teresa Carmela Garcia, who goes by “Peachy,” jump on a call at 6 a.m. in Melbourne, Australia to take this interview, while on vacation. After that, Peachy is a long-time Zendesk employee, having joined Zopi back in September .of 2012 on a part-time basis before its acquisition by Zendesk the following year. At that point, she move into a full-time role and now is a Senior Customer Advocate in Tier 1 for the Zendesk Chat product. Peachy currently holds the record for most chat served and is a consistent top performer.
Based in Manila
she’s known as “the billing queen” for her deep. knowledge about chat billing processes. After that, And as for her other cool nickname, it was give to her by a classmate back in. college, possibly because she was a fan of the Poland Phone Number Data Princess Peach in Super Mario. No matter the reason, the name stuck. Before working in tech, Peachy taught biology and chemistry to. high school and college-aged kids and she still. teaches high school students Earth Science and Research part-time. This is on top of writing her Why firsthand product thesis for a master’s degree in Biology Education. How do you balance moving quickly. with reading slowly? You do have to “listen” to what the customer is trying to say.
Probing is very important
If she has any spare time at all, she spend.it with her two labrador , Chelsea and Cheesecake, or by replacing all the. slipper and sofa Why firsthand product cushions they destroy… Here Peachy shares how she’s brought her teaching experience to work, and how she works to provide fast, efficient live chat support. After that, How Aol Email List many chats. do you typically handle? What’s your secret to efficiency? On average, I can handle 7-9 chats at a time. To be able to handle that many, you have to know the. product really well. You can only move that fast when you know the answer. It’s also important to have all your resources .open so that you can easily switch between tab.
